1. Processing time: orders are processed within 1–3 business days (excluding weekends and holidays). You will receive an email with your tracking number once your order ships.
2. Shipping methods and delivery times (US):
a. Standard shipping: estimated 3–7 business days.
b. Express shipping: estimated 1–3 business days (where available at checkout).
Delivery times are estimates and may vary due to carrier delays, weather, or address issues.
3. Shipping costs: shipping costs are calculated at checkout based on your location, order contents, and selected method. [CUSTOMIZE: e.g., free standard shipping on US orders over $50 — add your own threshold here if you'd like to offer free shipping.]
4. International shipping: we currently ship to [CUSTOMIZE: list the countries you ship to, e.g., "the United States and select international destinations"]. International orders may be subject to customs duties, taxes, and fees charged by the destination country, which are the buyer's responsibility.
5. Order tracking: once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update.
6. Incorrect address: please make sure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrectly provided address. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees apply).
7. Lost or delayed packages: if your package has not arrived within the estimated delivery window, email us at kynzli2509051994@hotmail.com and we will help you track it or file a claim.
8. Questions: for any shipping questions, email us — we are happy to help.
SHIPPING POLICY
